In today’s competitive world, property owners and builders are constantly looking for ways to increase the value of their property and attract potential buyers/tenants. For a Facility Management Company, it is vital to ensure that the society is prim and proper. While aesthetics and amenities play a crucial role, society improvement ideas that focus on enhancing the overall living experience can have a significant impact on it. Let’s explore the top ten facility management ideas that can help boost your property value:

1. Visitor Management System

Implementing a Visitor Management System in the society ensures enhanced security and peace of mind for the residents. It automates the visitor check-in process, vehicle entry/exit notification, domestic maids entry/exit notification and maintains a safe environment even when there are large number of visitors in the society. By implementing a Visitor Management System, the society can ensure a safe environment that appeals to potential buyers or tenants, thereby increasing the value of the property.

2. Training and Development

A Facility Manager, by investing in the training and development of society’s staff can improve the quality of service and increase residents’ satisfaction. Well-trained professionals can deliver quality service, effectively maintain the premises and ensure a high standard of living for the residents. Providing regular training sessions on customer service, conflict resolution and soft skills can empower the staff to deliver exceptional service which creates a positive living environment for the residents.

3. Client Service Cell

Having 24*7 Client Service Cell can streamline the compliant handling process as the App-based Complaint Management System allows residents to raise complaints anytime, anywhere and ensure prompt redressal of complaints. It improves the reputation of the residential society as the residents are willing to pay a premium for a well-managed society where they feel valued and satisfied.

4. Mobile Application

Incorporating a user-friendly mobile app allows residents to interact with the facility management team. It includes features such as club bookings, bill payments, service bookings etc. A mobile app provides accessibility and convenience which enhances the residents’ experience and boosts the value of the property.

5. Integrated Services

Partnering with a facility management team providing integrating services such as housekeeping, horticulture, security etc. can streamline the operations of the society by enhancing security, regular upkeep of common areas and society infrastructure. It ensures optimum utilization of resources, trained and verified staff and better service quality. Beautifully maintained garden and lush green lawn creates an inviting atmosphere for the residents and contribute to a healthier and relaxing living environment.

6. Recycling

Promoting sustainable practices within the society can have a positive impact on the environment while also boosting property value. Setting up of different bins for wet and dry waste, educating residents about waste segregation and collaborating with recycling agencies to ensure proper disposal and recycling of waste contribute to a greener environment and attract environmentally conscious residents/buyers.

7. Rainwater Harvesting Pits

Water scarcity is a growing concern for many societies. Constructing rainwater harvesting pits within the society can alleviate this problem as these pits will collect rainwater which can be used for landscaping/gardening/increasing the water table. It will reduce dependence on external water sources, promoting a sustainable and green environment.

8. Vermi-Compost Pits

By setting-up vermi-compost pits in the society, you can contribute to a clean and green environment as it not only reduces landfill waste but also produces nutrient-rich compost that can be used for society’s gardening purpose. It can promote sustainable living and adds value to the society.

9. Foster Community Engagement

Organizing regular events, workshops and social gatherings promotes a sense of belongingness among the residents as they can interact with each other which fosters a positive living environment.

10. Energy Efficient Measures

Implementing energy efficient measures throughout the society not only reduce electricity bills but also attract potential buyers and tenants. Installing solar panels in the society, using LED and motion sensor lights can minimize energy consumption and contributes to a more sustainable living environment.

Conclusion Facility Managers and Society Owners can boost the value of their property by incorporating these society improvement ideas. From implementing a visitor management system to embracing sustainability through recycling and water harvesting pits, these ideas not only contribute to a sought-after society but also provide an excellent living experience for the residents.

The post Top 10 Society Improvement Ideas to Boost Your Property Value first appeared on Facility Management Company.

As the world is becoming more digitized and automated, The Facility Management Industry has adapted to changes in technology to stay ahead of the curve. People are having access to more technology than ever. From Solutions that make jobs fulfilling to Innovations that improve personal life, people have come to rely on technology for an enhanced standard of living. Facility Teams are increasingly adopting below software solutions and implementing technologies to keep their fingers on the pulse in this rapidly changing industry –

1. Mobile Applications

The mobile application technology for Facility Management is not a new development but it has gained more importance in the recent era as it helps to digitize day-to-day facility management operations like maintenance, work orders, field services etc. and ensures better communication among the team members to fasten the facility management process. It helps Facility Management and maintenance teams with better insights, quick responses and real time updates on work orders. It also ensures –

• On the go access to personal information
• Service requests on-demand
• Company information on-demand
• Less manual work on time consuming phone calls
• Increased productivity – at the fingertips

2. Bespoke Solutions

A) IOT and Cloud-Based Technologies
IOT and Cloud-Based technologies have become more prominent these days. Facility Management Companies can leverage IOT tools and technologies to –

• Automate operations
• Improve building energy efficiency
• Support better maintenance practices

Cloud -based applications also fasten the communication, collaboration and decision making. For instance, if an asset malfunctions, submitting a request for service using a cloud application would immediately send a notification to the concerned person so that the issue can be addressed.

B) E-more
E-more is a technology-efficient and structured remote building monitoring software which helps Facility Managers to track the power consumption, power availability, breakdown of equipment, status of manpower, revenue generation etc.

3. SaaS Enabled Tools

A) Visitor Management System
Earlier, Visitor Management System was used to track and manage the flow of visitors in and out of buildings and primarily focused on improving security and compliance. With the development of technology, Visitor Management Software has included features like real time tracking, integration with access control systems etc. This Scalable Visitor Management System has helped Facility Managers to manage the flow of visitors and improve security, efficiency and compliance.

B) Society Billing Software
This is a new advancement in facility management which has made the society billing and payment process simpler and error free. All the society related bills can be accessed and paid through one single software.

4. Complaint Management System

Facility Management Companies are having 24*7 Complaint Management System which simplifies the complaint handling process and helps to manage customer complaints in an effective way. At Enviro, residents can raise their concerns directly to this number – 0806 9191 910 and the Client Service Cell ensures to resolve the same at the earliest. Having 24*7 complaint management system benefits the organization in the following ways –

• It creates a client focused culture
• Reduces operational costs
• Enhances customer satisfaction

5. Predictive Maintenance

In order to maximize the equipment uptime and optimization rates, facilities have switched from Reactive Maintenance to a newer and more data-driven style of maintenance – predictive maintenance. It helps to

• Reduce Downtime
• Increase Productivity
• Reduce maintenance costs
• Increase the lifespan of assets

6. Remote Monitoring

Remote Monitoring has become one of the biggest drivers in Facility Management. From a single location, using cameras, wireless sensors and other technologies, various systems such as water consumption, building security, air quality, temperature etc. can be monitored. It helps Facility Managers to understand how the space is being used and ensures fuller utilization of assets and space.

Conclusion

Facilities Management is continuously evolving and adapting to changes to streamline the operations. These technological advancements have helped Facility Managers to gain better insights, improve communication, fasten response time with real time updates. With the changing face of facility management, it’s important for the organizations to stay up to date with these latest technologies and software to achieve goals and remain competitive.

The post The Changing Face of Facility Management first appeared on Facility Management Company.

Facility management (also known as facilities management or FM) is a technical management specialist job that focuses on providing organizations with reliable and appropriate support services. The tools and resources that promote the accessibility, protection, and sustainability of buildings, premises, utilities, and real estate are referred to as facilities management.

People need to be in buildings that are clean, accommodating, and functional in order to deliver their best work and feel invested in their surroundings. Facilities administration is involved in everything that happens in and around the buildings and grounds. They should be able to work, play, study, and live in environments that are safe, productive, and long-lasting. The facility management industry must incorporate a strong customer/client relationship platform in order to provide a well-integrated facility management service operation.

The immediate one-on-one contact between a person making a transaction (client) and a representative of the business selling it is known as customer care service. Most retailers consider direct contact with customers to be an important factor in ensuring customer loyalty and facilitating return purchases.

Also now, where much of customer service is done by digital self-service systems, most companies consider the need to communicate with a human being to be important. It’s an essential part of servant leadership. Most businesses have employees who never see or greet the people who purchase their goods working behind the scenes. Customer support agents are the people that interact with customers directly. Buyers’ views of the brand and the product are influenced in part by their interactions with the company’s representative. As a result, many businesses strive to improve their customer loyalty and satisfaction ratings.

For decades, companies in a variety of sectors, including the facility management service sector, have attempted to minimize staffing costs by automating much of the operations. Many businesses have implemented applications online and over the internet to address as many questions or fix as many issues as they can without human intervention in customer care.

However, there are several customer service problems where human contact is needed, resulting in a competitive advantage. The majority of profitable companies understand the value of excellent customer service. A courteous and empathetic conversation with a professional customer service agent will be the difference between a customer being lost or retained.

What is the most effective method for gaining a customer? We would say that our time-bound resolution, frequent and reliable reports do the trick for us at our facility management firm, and this is our motto and guideword for when we provide our services. We are not bound or based on the facility management service industry’s competitiveness, but rather on having a strong business experience with our clients and customers through our client service cell network, which we have integrated into our integrated facility management services.

Our client service cell is set up in such a manner that all queries and grievances are responded to, and in the event that they are not responded to instantly or automatically within twenty-four hours (24 hours), the complaints or queries are automatically elevated or passed to the next appraisal stage.

As a result, the site team’s ability to keep track of time and reach deadlines is critical. This is the primary reason we can only hire professional staff who have been educated in time management and customer support. We provide a client support forum that will allow us to communicate with our clients on a daily basis, see things from our client’s point of view or perspective, and provide new product-related information and tips, all with the intention of improving our customers’ satisfaction.

Integrated Facility Management service provides this complaint management service as part of a full package for our customers, which includes not just complaint management but also any messages sent out and any issues or complaints that were not resolved at the site level, all of which can be brought to their attention for a quick assessment and resolution while still meeting up with time or deadlines.

The post CSC -We’re not Competitor-Centric, We’re Customer-Obsessed! first appeared on Facility Management Company.

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As new buildings sprout up in sec 107/108, it is important for the residential society to have a smoother way of life through great management of facilities.

Integrated facility management company is the right solution to realize cost efficiencies and optimize the use of IT not to mention offering security, assistance and efficient ways of managing communication and complaints with residents. While integrated facility management is not a new thing in facility management, new buildings would be seriously overlooking its benefits if they fail to embrace it. Not only have facilities offerings have changed but the society has changed as well and the two’s expectations, priorities and needs make it even more necessary to have an increasingly efficient and connected environment to co-exist. Integrated facility management fulfills the need for convenience, cost efficiencies and operational efficacy.

Operational preparedness helps in enhancing user experience which is the key in the residents’ well-being. Intelligent integrated facility management also fulfills the need for data and analytics in complementing service delivery.Therefore, for the upcoming projects in Sector 107/108 to attract residents and keep the residential society happy; they need to give them a positive user experience. Integrated facility management is critical in giving this. By managing operations, building functions, technological needs, communication and other building infrastructure, it improves the quality of building performance for the residents by ensuring smooth operation, predictive and proactive maintenance. Besides, it is unfathomablefor modern building to have numerous different systems for a particular task while also lacking interoperability. Consolidating these facility management efforts into ahighly efficient delivery model will solve this gap. Having varied contractors to keep the lights on, lawns mowed, maintenance done, essential services delivered and physical plant running is exhausting and inefficient. Having an integrated facility management service on the other hand, takes care of all this, reduces operational costs, streamlines service deliveryand improves outcomes and performance.

Since the integrated facility manager is the single point of contact in regards to all the residential facility managements issues, there is a more efficient monitoring and coordination of service delivery. There is better address of complaints, responsiveness of issues and greater accountability. This is because integrated facility management integrates place, process, technology and people in carrying out all facility management related functions. Usage of a client service cell improves integrated facility management services even further. For real estate such as the upcoming section 107/108 projects, here is how a client service cell as part of the integrated facility management can ensure the best functionality, operational efficiency and service delivery of the built environment:

Support Services

One of the most crucial services of an integrated facility management system is support. Residents need to get their views, suggestions and complaints across and this is where implementation of a client service cell is the key. This improves satisfaction as well as service experience which in turn enhance their living experience and wellbeing.

The client service cell will the lifeline of the society, by being the one stop solution for any residential living query. This enhances connectivity between management and clients and reduces the time taken to handle queries rather than having the clients repeatedly call or look for the management team and have their requests forgotten due to lack of an efficient tracking and management system.

Get to Know the Residents

A client service cell will help the management team get to know the customer, by improving their connectivity. It helps management empathize with the clients and make them available to the clients so that issues and queries raised are solved in an easier and quicker manner. This improves overall customer service therefore improving customer satisfaction.

The post Client Service Cell Changed the Way a Residential Society Operates in Sec 107 first appeared on Facility Management Company.