A company offering effective facility management model makes sure that it offers top-notch facility management services to its clients. These facility management companies hire a trained staff so that the services they offer are flawless. Utmost care is taken of the client, right from the maintenance of the building to various day-to-day activities. These activities are carried out by facility managers. People working in a maintenance management company need to fulfill a bunch on responsibilities efficiently. Not many of us know about their key responsibilities, let us have a look at a few:

Management: This is one of the vital tasks that a facility manager should perform efficiently. The daily management of employees present on the premises, strategy planning to meet the goals, solving any conflicts that arise between two or more employees, conducting a training session (when needed) and keeping charge of safety requirements are some of the key responsibilities of a facility manager.

Maintenance: Next is the maintenance of the premises, equipment and building. It is the core responsibility of the facility manager to ensure that everything is under control and well-maintained.

Contract Management: When its time to deal with vendors and clients, facility managers come into action. The contract here does not mean only dealing with the legal contract “ contracts of catering or posting in for lawn care are all a part of this responsibility.

Management of Operational Costs: Running the business in low costs is a major achievement. It is the responsibility of a facility manager to look out for ways to keep the expenditure within the estimated budget. Also, cutting down on costs does not mean that there can be a cut down in the facilities too.

Cleaning: The cleanliness of the premises is very important as it lasts an impression on the visitors. Also, a dirty working place can invite unwanted health issues for the employees.

Communication: No business can work without effective communication and it is the sole responsibility of a facility manager to take care of the same. There should be an availability of a proper infrastructure having the benefits of latest technology. A high speed internet connection, laptops or computers, telephones, LCD screens and projectors, to name but a few should be installed for proper functioning of the business.

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In today’s competitive world, any enterprise needs quality infrastructure, employee satisfaction, and efficient management and retainment of skilled workforce to succeed as an organization. These are the prerequisites that help companies actualize their goals of profitability and enhanced customer satisfaction at effective cost. This is where facility management service providers have gained prominence as a value adder to the business.

Facility Management comprises of multiple disciplines, from managing daily activities in an office to analyzing and fulfilling future demands. Facility management has become a vital part of any organization, whether big or small, that provides operational business support. With a team of professionally trained staff, facility managers ensures operational functionality of the commercial or residential environment by bringing people, place, process, and technology together. Thus, it has established itself as the backbone of an organization as it bridges people, functions and productivity to achieve improved results.

The functions and responsibilities that were earlier passed off to HR and Administration are now being recognized as specialized services. Today, both customers and employees demand global standards at work place, and hence, the scenario demands the incorporation of specialized facility management provider within the organization.
The activities of facility management span across various dimensions like organization resource management, asset management, procurement, employee safety and services, among others. To retain talent, apart from a brand name and remuneration, quality work ambience has become vital for any organization to attract and retain the talent pool.

With an emerging market and new priorities, facility managers have become indispensable and essential part of the decision-making authority of an organization. The scope of work for a facility manager encompasses disaster recovery, continuity planning and ensure ethical business practices to ensure that everything is at its optimal so that the company and employees can concentrate on their core responsibility.

Hence, facility management has grown as a specialized field, which demands perfection. With the advent of strategic facility planning, facility management service providers have incorporated the latest technology to maximize productivity which makes it more cost-effective. The utilization of central monitoring infrastructure and implementation of management tools, like SWOT and GAP analysis, the facility industry has become more powerful and efficient than ever before.

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When it comes to facility management (FM), the list of daily activities can be very large, and can include a regular job of cleaning the floors to odd jobs like making spreadsheets of working hours. All this work falls under facility manager’s responsibility, and because of the plethora of activities the chances of lapses increases while responding to all the requests, deadlines and demands of the organization.

Though, with time, the need to become dynamic and strategic has been felt by most facility managers, but they find it hard to make timely strategic plan for these activities. The need of the hour is effective prioritization of what is important rather than urgent in order to rise above the threshold, to provide innovative facility management services.

Strategic facility planning (SFP) as the name suggest, is the proactive planning of delivery of services by a facility management provider to its clients that are better, timely and prudent. The time it takes to plan and execute a strategically planned facility can help to prioritize daily work while avoiding any mistakes, delays and dissatisfaction that can hamper client experience. Thus, it helps to run facility management operations quickly and smoothly.

As, facilities management is relatively a new addition in the service sector, there are many managers who are still unfamiliar with the ways of how to go about accomplishing a working strategic plan. Working out a plan for a successful strategic process might require training the facility managers to the latest information, methods and techniques that complement the organization’s needs.

The role of the facility manager is to help run an organization competitively, effectively and optimally while providing the best workplace possible for its employees. Strategic facility planning is another important tool for a facility manager to contribute to the success of an organization.

Every business decision has a direct impact on an organization’s financial planning, the core on which strategic facility planning objectives and aims are based. The purpose of strategic facility management plan, therefore, is to develop a flexible and executable plan,specifically tailored to meet the requirements of individual businesses. The four pillars for a successful strategic facility planning are –

Understanding

This is the most important aspect while providing facility management service. It help to understand the unique requirements of an organization, as well as their expectations.

Analyzing

Facility management is like any other managerial service and makes use of analytical techniques, such as SWOT analysis, SLP or scenario planning etc, to better equip the facility manager with the information required to make future based analysis and decisions.

Planning

Strategic planning aims at long-term needs of the organization and should be reviewed and updated annually, or as per requirements.

Acting

All the comprehension, analysis and planning is finally executed, while constantly taking feedbacks for further iterations. These iterations are incorporated into the next plan or project to further improve performance and to make it cost-effective. These changes and updates must be managed to ensure they are achievable.

We will further discuss the above four points, as well as, about strategic facility management and planning in the upcoming blogs. So, stay tuned for more!

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